Vorex (v4.0.33) - 30 May 2020

This release includes enhancements and fixes.

Enhancements

Vorex CRM

  • The contact may now be activated/deactivated with an effective date, when modifying a contact in an account record.

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Vorex Reports

  • Ad-hoc reports can now include occurrence details (Occurrence Count and Last Occurrence) for tickets related to VSA alarms.

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Vorex APIs

  • Added a new API endpoint to retrieve Sales Tax Items.
  • Added StartDateUTC and EndTimeUTC properties to the response for the GET Timesheet Timelogs API endpoint.

Fixes

BMS-RMM Integration Fixed: The VSA agent was counted in two similarly named organizations.
Service Desk Fixed: The agent procedure did not work when creating a ticket from VSA.
Service Desk Fixed: The workflow cleared a contact from a ticket when it was configured to update the account field. 
APIs Fixed: Users could not authenticate through SSO with the mobile application when they used an email address as their username.
APIs Fixed: Emails were sent to CCs when internal notes were added to a ticket.
APIs Fixed: Ticket activity was missing from the modules list under API Lookups in the API documentation.
Inventory Fixed: when the same inventory item was added to a product quote multiple times, and the user attempted to delete one, the system deleted the selected duplicate item.
Finance Fixed: Updating a recurring service item in a contract, without updating the quantity, caused incorrect calculation of proration amounts.
General Fixed: Irrelevant options appeared in CRM > Accounts > Location > Country drop-down when modifying the address of an account location.